Frequently Asked Questions

Q. I’ve got a hard copy of my leaflet but not an electronic copy, can you scan it and print from that?
A. Unfortunately not. If we were to scan your leaflet the quality would not be good enough for print purposes. We can recreate your leaflet for you but there would be a standard artwork charge and we’d need you to supply us with any pictures or logos. Fortunately our design prices are extremely reasonable and you wouldn’t have to pay the charge on any future reprints. See the design section for details.

Q. Can I pay by Cheque?
A. Yes, we accept cheque but please note that we are not able to begin design work or go to print until we have received your cheque. Alternatively you can give us a call and pay by debit or credit card or order directly through the site.

Q. How long will my job take to print?
A. Usually, 3-6 full working days from the point of approval or from the day the order is placed if you’re supplying the artwork ready to print. The first working day is considered to be the day AFTER the job is approved or the order is placed as those days are not considered full working days.

Q. I need my job urgently, can I get it any quicker?
A. Yes. However, as we all know, time is money so there are express charges involved if you want your job quicker than the standard turnaround.

Q. Why are 5000 A5 leaflets cheaper than 1000 A5 leaflets?
A. This is one of our most popular items so we are able to run multiple jobs at the same time thus sharing the set up costs. Therefore we are able to offer this, and certain other sizes and quantities, at a special price. If your question isn’t answered here then give us a call on 02920 775 744 or send an email to … and we’ll answer your query as soon as possible.